Refund &
exchange policy.
Our quality promise, exchange conditions, and the steps to get help with your order.
Care in every bundle.
At FANDISHA’S BUNDLES, every bundle is carefully inspected to meet our luxury standards. Due to the hygienic nature of our products, all sales are final and we do not offer refunds.
However, your satisfaction and confidence in our quality remain important to us.
Exchanges within 3 months
We offer an exchange only within 3 months of purchase if the hair:
- Becomes excessively tangled under proper care
- Fails to hold professional hair dye
- Is confirmed to have a manufacturing fault
If approved, the item will be exchanged for the same product or closest available alternative.
What we need to review
To qualify for an exchange:
- Hair must not be cut, chemically over-processed, or damaged by misuse
- Proper hair care must have been followed
- Proof of purchase is required
- Clear photos and/or video evidence must be provided
- Our team must verify the issue before approval
Please note: Results may vary when colouring hair. We recommend professional colouring only.
Non-refund policy
We do not offer:
- Refunds
- Order cancellations after processing
- Exchanges for change of mind
- Exchanges due to improper maintenance
How to request an exchange
Contact us within the 3-month window by email at fandishasbundles@gmail.com or phone at +86 132 6830 2217. Include your order number and clear evidence of the issue.
Our team will review and respond within 1–3 business days.